[{"data":1,"prerenderedAt":65},["ShallowReactive",2],{"q-nurse-114-1-fundamental-nursing-050":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":35,"lastmod":64},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":27},"nurse-114-1-基本護理學與護理行政-050","nurse-114-1-fundamental-nursing-050",114,1,50,"因醫療處置結果不如預期而產生之醫療糾紛的處理原則，下列何者應優先？",{"A":15,"B":16,"C":17,"D":18},"請醫院院長應立即出面道歉","收集發生醫療不良結果之前例","勇敢出來誠實面對病人或家屬","說明任何醫療行為均可能有風險","C",null,[],"本題考點在於醫療糾紛發生時的優先處理原則。當醫療結果不如預期，應本於誠信與病人安全文化，儘早勇敢、誠實地面對病人與家屬、說明事實並表達關懷，是化解糾紛最優先的原則，選 C。（A）錯：由院長立即出面道歉並非「優先且必要」步驟，道歉主體與時機須視情況，非首要原則。（B）錯：收集不良結果前例屬事後檢討與根因分析，非第一線立即優先處理。（D）錯：僅強調「任何醫療都有風險」易被解讀為推諉卸責，無助於建立信任。誠實揭露（disclosure）與同理溝通才是優先。","醫療糾紛處理精神呼應病人安全的「誠實揭露（open disclosure）」與關懷文化：及時、誠實說明事實、表達關懷與遺憾、提供後續協助，避免隱瞞或推諉。事後再進行根本原因分析（RCA）與系統改善以防再發。台灣亦有醫療事故關懷與調解機制。本題關鍵在「第一時間態度」——誠實面對優先於防禦性辯解或推給風險。",[25,28,31,33],{"term":26,"count":27},"病人安全",17,{"term":29,"count":30},"醫療糾紛處理",2,{"term":32,"count":11},"誠實揭露",{"term":34,"count":11},"溝通關懷",[36,39,44,49,54,59],{"webId":37,"stem":38,"number":11,"year":10,"session":30},"nurse-114-2-fundamental-nursing-001","有關內科與外科無菌技術的敘述，下列何者正確？",{"webId":40,"stem":41,"number":42,"year":10,"session":43},"nurse-114-3-fundamental-nursing-047","新進護理師發現自己無法如期完成工作而延遲下班，找護理長討論如何精進臨床照護知識及技能，此時護理長可應用下列何種影響力？",47,3,{"webId":45,"stem":46,"number":47,"year":48,"session":30},"nurse-115-2-fundamental-nursing-041","溝通時雙方感情欠佳，各有先入為主的想法，且拒絕改變。屬於下列何種溝通障礙？",41,115,{"webId":50,"stem":51,"number":52,"year":53,"session":11},"nurse-107-1-fundamental-nursing-029","有關使用砂袋（sand bag）之敘述，下列何者錯誤？",29,107,{"webId":55,"stem":56,"number":57,"year":58,"session":11},"nurse-108-1-fundamental-nursing-073","在衡量護理生產力時，下列何項因素較不需列入考量？",73,108,{"webId":60,"stem":61,"number":62,"year":63,"session":30},"nurse-109-2-fundamental-nursing-027","冷熱應用能量轉換原理於人體散熱之情境，下列何者正確？",27,109,"2026-09-04",1788510757182]