[{"data":1,"prerenderedAt":64},["ShallowReactive",2],{"q-nurse-113-1-fundamental-nursing-049":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":34,"lastmod":63},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":27},"nurse-113-1-基本護理學與護理行政-049","nurse-113-1-fundamental-nursing-049",113,1,49,"有關發生護理業務糾紛時的處置，下列敘述何者最適當？",{"A":15,"B":16,"C":17,"D":18},"請當事人誠懇冷靜面對病人及家屬","理智處理、分析及了解事件的始末","尋求法律途徑，釐清業務糾紛責任","安排諮商輔導人員舉辦員工教育訓練","B",null,[],"本題考點在於護理業務糾紛發生時的處置原則。面對糾紛的首要且最適當作法,是「理智處理、分析並了解事件的完整始末」,先釐清事實真相才能後續妥善處理,故選 B。A 誠懇冷靜面對雖屬正向態度,但屬處理過程中的態度而非最優先的核心作法;C 尋求法律途徑釐清責任是後階段的手段,一開始即走法律程序並非最適當;D 安排諮商輔導與員工教育訓練屬事後預防與檢討,非糾紛當下的優先處置。先掌握事實始末最為關鍵,選 B。","護理業務糾紛處理原則以「就事論事、掌握事實」為核心:第一步是冷靜理智地蒐集與分析事件經過(釐清人事時地物與病歷紀錄),再據以評估責任與溝通。過早訴諸法律或情緒化反應都不利於事件解決。此題與問題解決歷程一致——先評估分析、確立問題,再處置。臨床風險管理強調「誠實、及時、以事實為本」的原則,並完整保存護理紀錄作為佐證。答題邏輯:優先項通常是「了解與分析事實」,而非直接進入處置或法律行動。",[25,28,30,32],{"term":26,"count":27},"風險管理",3,{"term":29,"count":11},"護理業務糾紛",{"term":31,"count":11},"理智分析事實始末",{"term":33,"count":11},"問題解決優先順序",[35,39,43,49,54,58],{"webId":36,"stem":37,"number":38,"year":10,"session":11},"nurse-113-1-fundamental-nursing-050","有關護理成本控制的方法，下列敘述何者錯誤？",50,{"webId":40,"stem":41,"number":42,"year":10,"session":27},"nurse-113-3-fundamental-nursing-046","有關護理成本的管控方法，下列敘述何者正確？",46,{"webId":44,"stem":45,"number":46,"year":47,"session":48},"nurse-114-2-fundamental-nursing-040","因及時介入行動，使原本可能導致的意外未真正發生，屬於下列何種病人安全事件？",40,114,2,{"webId":50,"stem":51,"number":52,"year":53,"session":11},"nurse-106-1-fundamental-nursing-038","承上題，下列那些發燒的護理措施不恰當？",38,106,{"webId":55,"stem":56,"number":48,"year":57,"session":48},"nurse-107-2-fundamental-nursing-002","有關使用無菌敷料鉗之敘述，下列何者正確？",107,{"webId":59,"stem":60,"number":61,"year":62,"session":48},"nurse-108-2-fundamental-nursing-036","下列 4 項術後醫囑，何者是護理師給藥前必須提出強烈的質疑？",36,108,"2026-09-04",1788510750223]