[{"data":1,"prerenderedAt":64},["ShallowReactive",2],{"q-nurse-112-1-fundamental-nursing-068":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":33,"lastmod":63},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":11},"nurse-112-1-基本護理學與護理行政-068","nurse-112-1-fundamental-nursing-068",112,1,68,"針對有效溝通技巧之敘述，下列何者最適宜？",{"A":15,"B":16,"C":17,"D":18},"傾聽應以點頭及微笑為主","先經思考再被動適度回應","與對方討論問題而非爭辯","任何議題皆可隨時隨地溝通","C",null,[],"本題考點在於有效溝通技巧的正確原則。依人際溝通理論，有效溝通應以理性交流、共同解決問題為目標，而非爭論輸贏，故選 C「與對方討論問題而非爭辯」。A 錯在傾聽的重點是專注理解與適當回饋，僅靠點頭微笑流於形式、無法確認理解內容；B 錯在有效溝通應「主動」積極回應，被動回應會削弱互動與訊息確認；D 錯在溝通須考量時機、場合與對方狀態，並非任何議題都能隨時隨地談，敏感議題更需選擇適當環境。故 C 最能體現對事不對人的建設性溝通。","有效溝通核心在同理與雙向確認，技巧包括積極傾聽、覆述澄清、開放式提問、選擇適當時機情境。爭辯會觸發防衛心理、關閉溝通管道；聚焦問題本身則能維持理性。護理情境中對病人與同儕皆適用，記憶要點「對事不對人、討論不爭辯、主動不被動、擇時不隨意」。",[25,27,29,31],{"term":26,"count":11},"有效溝通",{"term":28,"count":11},"積極傾聽",{"term":30,"count":11},"對事不對人",{"term":32,"count":11},"溝通時機",[34,38,43,48,54,59],{"webId":35,"stem":36,"number":37,"year":10,"session":11},"nurse-112-1-fundamental-nursing-069","有關預算基本概念之敘述，下列何者正確？",69,{"webId":39,"stem":40,"number":41,"year":10,"session":42},"nurse-112-3-fundamental-nursing-005","病人向護理師表示：「我好像都會聽到別人一直叫我去死的聲音，怎麼辦？」如果護理師使用「重述」的溝通技巧，護理師該如何回應？",5,3,{"webId":44,"stem":45,"number":46,"year":47,"session":11},"nurse-113-1-fundamental-nursing-049","有關發生護理業務糾紛時的處置，下列敘述何者最適當？",49,113,{"webId":49,"stem":50,"number":51,"year":52,"session":53},"nurse-114-2-fundamental-nursing-047","傑克斯（Jaques, 1961）指出，員工的工作滿意度取決於能力（capacity, C）、生產力（work productivity, W）及報酬（pay level, P）三者之間的關係，下列何種狀況會讓員工有被剝削懲罰感？",47,114,2,{"webId":55,"stem":56,"number":57,"year":58,"session":11},"nurse-106-1-fundamental-nursing-051","下列何者不應屬於張先生的入院護理範圍？",51,106,{"webId":60,"stem":61,"number":41,"year":62,"session":53},"nurse-107-2-fundamental-nursing-005","照護一位躁動不安、長期臥床且裝置胃造口的病人，下列何項活動不屬於護理的獨立功能？",107,"2026-09-04",1788510741568]