[{"data":1,"prerenderedAt":63},["ShallowReactive",2],{"q-nurse-111-1-fundamental-nursing-074":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":32,"lastmod":62},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":11},"nurse-111-1-基本護理學與護理行政-074","nurse-111-1-fundamental-nursing-074",111,1,74,"在衝突的發展過程中，那一個階段最適合運用衝突處理技巧來避免非功能性衝突繼續擴大？",{"A":15,"B":16,"C":17,"D":18},"潛在對立階段","認知與個人化階段","意圖及行為階段","結果階段","C",null,[],"本題考點在於衝突發展過程(Robbins 五階段)中介入的最佳時機。五階段為:潛在對立→認知與個人化→意圖→行為→結果。衝突在「行為階段」才真正外顯為可觀察的對抗行動,而題幹問的是「避免非功能性衝突繼續擴大」的最適介入點,依理論此時(意圖及行為階段)衝突已浮現、尚未惡化到造成組織損害的結果,是運用衝突處理技巧化解的關鍵時機,故選 C。A 潛在對立階段衝突尚未顯現,難以具體處理;B 認知與個人化僅是當事人開始感知,尚未形成明確行動;D 結果階段衝突已產生後果,介入為時已晚。因此以意圖及行為階段最適合介入。","Robbins 衝突五階段:①潛在對立(來源:溝通、結構、個人變項)→②認知與個人化(被感知 perceived、被感受 felt)→③意圖(五種處理意圖:競爭、統合\u002F合作、退避、順應、妥協)→④行為(外顯衝突與處理行為交互作用)→⑤結果(功能性提升績效或非功能性損害績效)。介入的黃金期是在意圖\u002F行為階段導入衝突處理技巧,使其導向功能性結果。記憶:太早看不到,太晚來不及,行為階段正好。延伸連結 Thomas-Kilmann 衝突處理模式(合作為雙贏)。",[25,27,28,30],{"term":26,"count":11},"衝突發展五階段",{"term":17,"count":11},{"term":29,"count":11},"非功能性衝突",{"term":31,"count":11},"衝突處理時機",[33,37,42,47,52,58],{"webId":34,"stem":35,"number":36,"year":10,"session":11},"nurse-111-1-fundamental-nursing-075","有關護理人員預防醫療糾紛發生之敘述，下列何者正確？",75,{"webId":38,"stem":39,"number":40,"year":41,"session":11},"nurse-112-1-fundamental-nursing-011","下列那些方法可以取得病人客觀資料？①病人主訴 ②運用儀器檢查 ③家屬和親友的描述 ④運用觀察技巧",11,112,{"webId":43,"stem":44,"number":45,"year":41,"session":46},"nurse-112-2-fundamental-nursing-025","有關能量轉移方式的原理和運用之敘述，下列何者正確？",25,2,{"webId":48,"stem":49,"number":50,"year":51,"session":46},"nurse-113-2-fundamental-nursing-043","A 病房 50 床，平均直接護理時數 2.0，平均間接護理時數 0.5，平均相關護理時數 0.5，休假係數為 1.6，請問 A 病房所需的護理人力為多少？",43,113,{"webId":53,"stem":54,"number":55,"year":56,"session":57},"nurse-114-3-fundamental-nursing-047","新進護理師發現自己無法如期完成工作而延遲下班，找護理長討論如何精進臨床照護知識及技能，此時護理長可應用下列何種影響力？",47,114,3,{"webId":59,"stem":60,"number":40,"year":61,"session":46},"nurse-106-2-fundamental-nursing-011","有關護病關係的敘述，下列何者錯誤？",106,"2026-09-04",1788510734141]