[{"data":1,"prerenderedAt":63},["ShallowReactive",2],{"q-nurse-110-1-fundamental-nursing-073":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":31,"lastmod":62},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":11},"nurse-110-1-基本護理學與護理行政-073","nurse-110-1-fundamental-nursing-073",110,1,73,"病人因水腫氣喘至急診求助，經檢傷分類後至內科急診區域等候。護理師幫該病人抽血後，等候 50 分鐘才取得抽血報告。家屬因不耐久候、情緒失控，大吵大鬧。約 10 分鐘後醫師來看病人並解說病情。家屬抱怨等了 2 個小時，非常生氣，不聽醫療人員的說明。醫師見狀「冷處理」，家屬情緒更加激動。根據上述情境，醫師為了等待抽血結果才能進行後續醫療處置，但病人家屬是希望醫師趕快緩解病人氣喘及水腫的問題。依據 Daft & Marcic（2001）之分類，此為下列何種原因所產生的衝突？",{"A":15,"B":16,"C":17,"D":18},"急診人力不足","雙方個性價值觀不同","雙方目標不一致","雙方權力與地位不同","C",null,[],"本題考點為 Daft & Marcic(2001)對組織衝突來源的分類,常見來源含目標不一致、資源競爭、價值觀差異與權力落差。依情境,醫師須等抽血報告才能安全處置,家屬卻期望立刻緩解氣喘水腫,雙方追求的目的矛盾,屬「雙方目標不一致」,故選 C。選項 A 急診人力不足屬資源面,題幹未把人力短缺點成衝突核心;選項 B 個性價值觀不同指信念偏好對立,本情境雙方對「該不該救」並無立場對立,只是輕重緩急認知有別;選項 D 權力地位不同強調位階或職權落差,兩造爭執並非源於階層高低,而在期待的處置目標相左。","衝突來源可用「目標、資源、認知、關係」四面向記憶。目標型衝突的辨識關鍵在於雙方各有正當但彼此不相容的追求(醫療安全 vs 立即緩解),而非誰對誰錯或誰的位階高。這與後續 Thomas 的『處理行為』分屬兩個層次:先辨識衝突為何而起(來源),再看當事人如何回應(處理策略),兩題正是一組因果延伸。",[25,27,29],{"term":26,"count":11},"Daft & Marcic 衝突分類",{"term":28,"count":11},"目標不一致",{"term":30,"count":11},"組織衝突來源",[32,36,41,46,51,57],{"webId":33,"stem":34,"number":35,"year":10,"session":11},"nurse-110-1-fundamental-nursing-074","承上題，醫師看到家屬正在氣頭上，於是以「冷處理」應對，並希望收集更多資料後再做進一步反應。依據 Thomas（1976）的衝突處理行為，醫師的應對是屬於下列何種行為？",74,{"webId":37,"stem":38,"number":39,"year":40,"session":11},"nurse-111-1-fundamental-nursing-010","醫囑 Demeral 10 mg I.V. drip St.之含意，下列敘述何者正確？",10,111,{"webId":42,"stem":43,"number":44,"year":40,"session":45},"nurse-111-2-fundamental-nursing-024","有關執行輸血措施的步驟，下列何者錯誤？",24,2,{"webId":47,"stem":48,"number":49,"year":50,"session":45},"nurse-112-2-fundamental-nursing-062","有關目標管理中的目標設定，下列何者為具體可測量？",62,112,{"webId":52,"stem":53,"number":54,"year":55,"session":56},"nurse-113-3-fundamental-nursing-036","有關護理部門的短、中及長程計畫，下列敘述何者正確？",36,113,3,{"webId":58,"stem":59,"number":60,"year":61,"session":11},"nurse-115-1-fundamental-nursing-030","剛接受完手術病人，促進蛋白質合成及組織修復對病人特別重要，此作用發生於睡眠週期的那一期？",30,115,"2026-09-04",1788510720648]