[{"data":1,"prerenderedAt":64},["ShallowReactive",2],{"q-nurse-107-1-fundamental-nursing-078":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":34,"lastmod":63},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":27},"nurse-107-1-基本護理學與護理行政-078","nurse-107-1-fundamental-nursing-078",107,1,78,"某醫院門診檢驗部門近一週常發生許多病患排隊等待抽血，甚至有病患抱怨等候時間太長並直接投訴到院長室。院長立即請品管中心的專員解決這個問題。品管中心專員應最先執行下列那一步驟？",{"A":15,"B":16,"C":17,"D":18},"要求檢驗部門主管增加抽血單位的人力及服務窗口","召集檢驗部門主管開會討論如何給投訴病患補償","定義問題找出排隊等候抽血情境與預期的有多少差異","透過品管中心成員腦力激盪發展解決方法並執行","C",null,[],"本題考點是問題解決／品質改善的步驟順序。依科學化問題解決流程，第一步是先『界定問題』——釐清現況與期望之間的差距，才能對症下藥，故品管專員應最先執行 C『定義問題，找出排隊等候抽血的實際情境與預期之間有多少差異』。A『要求增加人力與窗口』是尚未分析原因就直接投入解決方案。B『召集開會討論如何補償投訴病患』是處理抱怨的後續，未觸及根本問題。D『腦力激盪發展方法並執行』屬後段方案發展與執行，須在問題界定與原因分析後才進行。本題關鍵在任何改善都須先界定問題與落差，不可跳過。","品質改善通用步驟：界定問題（現況 vs. 目標的差距）→分析原因（如魚骨圖）→發展對策（腦力激盪）→執行→評值→標準化，與 PDCA、科學問題解決法一脈相承。最常見的應試陷阱是把『提出解決方案／增加資源』誤當第一步——那是未經診斷就開藥。正確順序是先『量測落差、界定問題』。口訣『先定義、再找因、後對策』。本題 C 明確描述『找出實際與預期的差異』，正是界定問題的動作，故為最先步驟。",[25,28,30,32],{"term":26,"count":27},"問題解決步驟",2,{"term":29,"count":11},"界定問題",{"term":31,"count":11},"現況與目標落差",{"term":33,"count":11},"品質改善流程",[35,39,44,48,53,58],{"webId":36,"stem":37,"number":38,"year":10,"session":11},"nurse-107-1-fundamental-nursing-079","想找出病人跌倒發生率超過閾值之導因，下列那種品質工具不適用？",79,{"webId":40,"stem":41,"number":42,"year":43,"session":11},"nurse-108-1-fundamental-nursing-015","有關護理評值之書寫，下列何者最不適當？",15,108,{"webId":45,"stem":46,"number":47,"year":43,"session":27},"nurse-108-2-fundamental-nursing-029","張女士嘔吐，經抽血鉀離子：3.4 mEq\u002FL，醫囑開立 15% KCL （10mEq \u002F 5mL \u002FAmp） 20 mL I.V. push St.，給藥前護理師應針對該醫囑那些項目向醫師作確認？①藥物劑量 ②藥物時間 ③藥物途徑 ④藥物名稱",29,{"webId":49,"stem":50,"number":51,"year":52,"session":27},"nurse-109-2-fundamental-nursing-067","病人分類是根據病人在特定時間內所需照護需求予以分類出不同等級，以護理活動項目設計，換算護理點數，再依點數高低分類病人的嚴重度，這種分類法屬於下列何者？",67,109,{"webId":54,"stem":55,"number":56,"year":57,"session":11},"nurse-111-1-fundamental-nursing-031","有關糞便特性之敘述，下列何者錯誤？",31,111,{"webId":59,"stem":60,"number":61,"year":62,"session":11},"nurse-112-1-fundamental-nursing-065","「激勵產生於員工感受到自己的報酬（如薪資、獎賞）與同儕一樣」，屬於下列何種激勵理論的主張？",65,112,"2026-09-04",1788510702407]