[{"data":1,"prerenderedAt":62},["ShallowReactive",2],{"q-nurse-106-1-fundamental-nursing-080":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":32,"lastmod":61},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":27},"nurse-106-1-基本護理學與護理行政-080","nurse-106-1-fundamental-nursing-080",106,1,80,"病人抱怨的次數是屬於平衡計分卡（BSC）中之那一種構面？",{"A":15,"B":16,"C":17,"D":18},"財務面","顧客面","內部流程","員工學習與成長","B",null,[],"本題考點為平衡計分卡(BSC)四大構面的歸類。依 BSC 架構,顧客面(customer)衡量顧客滿意與服務品質,病人抱怨次數直接反映顧客對服務的感受,故屬顧客面,選B。A財務面衡量成本、收益等財務績效;C內部流程面衡量作業流程的效率與品質,如手術等候時間;D員工學習與成長面衡量員工訓練、能力與組織學習。病人即醫療的顧客,其抱怨屬顧客滿意度的負向指標,歸於顧客面。","BSC 四構面口訣『財務、顧客、流程、學習』對應『賺不賺、客滿不滿、做得順不順、員工強不強』,並強調彼此因果連動。病人抱怨、滿意度調查、回診率屬顧客面;而給藥錯誤率、等候時間屬內部流程面。分辨關鍵:指標站在誰的角度衡量。",[25,28,30],{"term":26,"count":27},"平衡計分卡",3,{"term":29,"count":11},"顧客面構面",{"term":31,"count":11},"顧客滿意指標",[33,37,42,46,51,56],{"webId":34,"stem":35,"number":11,"year":10,"session":36},"nurse-106-2-fundamental-nursing-001","引起外生性院內感染的病菌，下列何者最常見？",2,{"webId":38,"stem":39,"number":40,"year":41,"session":11},"nurse-107-1-fundamental-nursing-017","李先生手術後回到病房，手臂上留有靜脈滴注之管路，主訴疼痛程度為 8 分（用 0～10 分之疼痛評估量表），護理師查看醫囑單，醫囑為：「Demerol 40 mg q.4h. p.r.n. for pain」，依據病人目前情況及醫囑，護理師最適當的行動為何？",17,107,{"webId":43,"stem":44,"number":45,"year":41,"session":36},"nurse-107-2-fundamental-nursing-031","下列何者為人體的排泄器官（或系統）？①口腔 ②皮膚 ③肺臟 ④小腸",31,{"webId":47,"stem":48,"number":49,"year":50,"session":36},"nurse-108-2-fundamental-nursing-069","臺灣護理學會於 1992 年接受行政院衛生署委託辦理「醫院基層護理人員專業能力進階制度」，至今已經在各大醫院實施。小煦畢業後，一直積極參與進階制度培育專業能力，最近她報名參加訓練課程的主題包括：重症病人護理、困難病人護理、醫療糾紛案例討論，小煦正在準備那一個層級的進階？",69,108,{"webId":52,"stem":53,"number":54,"year":55,"session":11},"nurse-110-1-fundamental-nursing-033","執行背部護理之開始與結束時，最常採用下列何種按摩法？",33,110,{"webId":57,"stem":58,"number":59,"year":60,"session":11},"nurse-111-1-fundamental-nursing-067","利用工作分析，重新定義工作或職務，確認出新的工作職責和職權，屬於下列何種工作設計？",67,111,"2026-09-04",1788510692600]